Shop Policies

Payment:
I currently accept all credit cards & PayPal.  

Shipping:
I will ship anywhere in the world. I use USPS & UPS for all shipping. If you wish to have your purchase insured, please note that you will be charged extra for this service.  The customer is responsible for paying any shipping costs over what is listed in the item listing.

If you have more than one purchase from my shop, I can try to combine shipping.  Any items listed as preorder/custom orders that are purchased with in-stock items will be mailed together when the preorder/custom order is ready.  No exceptions.  If you need to receive the in-stock items sooner, you will need to purchase them separately from preorder/custom order listings.

INTERNATIONAL CUSTOMERS: please note that you may be charged customs fees to receive your package.  This is the responsibility of the purchaser to pay these fees, not the seller.  I will not mark down the price of items, or label items as "gift" or use different descriptions to bypass customs fees.  Thank you for your understanding.

Returns:
If there is an issue with your purchase, PLEASE CONTACT ME directly, and I will do my very best to make you, the customer, happy. My goal is to make sure that you end up with a product that you love, and that you will be able to use for a very long time!

Lost Items:
I will work with you and the post office to try and find your package. In my years of selling...I have never had a package truly go missing. I hope I can keep my streak going!  Suburban Stitcher is not responsible for refunding or replacing items that are damaged in transit. If you are concerned about this, please do consider upgrading shipping and purchasing insurance for your purchase.

Privacy:
Suburban Stitcher does not sell your private information.  Any information that we have about you is only what you willingly and knowingly enter on our website.  Some basic demographic information is collected on the site, but this is only used for our own advertising and marketing purposes.  We wish to keep you as a happy satisfied customer, and we know that selling your info or compromising your online persona in any way does not do that.